We treat your cargo as if it was ours. When your cargo arrives at our site, we take all necessary steps to make sure that we can give the correct information in short notice.
Upon arrival at Novaedes goods are labeled with a unique identification label and scanned with a scanner with an intergrated camera. Prior to discharge we check for visual damages and shortages and references such as customer, PO, destination, project and required documents.
Special attention is given to deliveries of dangerous goods.
Weights and dimensions are checked and pictures are taken if necessary or requested. A more detailed and/or customized control can be agreed upon. In case of discrepancies or damages we inform our customer, the supplier or vendor and transport company.
All information is captured in our ERP database and linked with data deriving from customer or other partners involved. At any stage in the process you will be informed of the status of your cargo.
As different products, flows or projects often ask for different approaches we can customise our reporting to your needs. The content and frequency of the reporting per be mutually agreed. The interchange of the reporting can be manually, automated and/or via EDI direct in to a customer tracking and tracing system. We offer you a broad menu of possible reporting: OS&D, Vendor management, agreed KPI’s, dashboards …